Returns & Refund Policy

Last updated: August 3, 2026  |  ForeverPure Corporation, 2474 De La Cruz Blvd., Santa Clara, CA 95050, USA

This policy documents ForeverPure Corporation's established return and RMA practices for our water treatment systems, components, and consumables.

1. Return Window

Requests must be received within 30 calendar days of delivery. Requests made after 30 days may be declined or accepted at our discretion with an increased restocking fee. Warranty claims are separate from returns and follow the timelines in Section 8.

2. How to Request a Return (RMA Required)

We cannot accept unauthorized returns. Shipments arriving without an RMA number may be refused or held without credit.

1. Email RMA@foreverpure.com or call +1 (408) 969-2688 with your order number, part number, quantity, and reason for return.
2. We issue an RMA number and return address, normally within one business day.
3. Write the RMA number clearly on the outside of the package and include a copy of the RMA with the goods.
4. Ship the item prepaid and insured. RMA numbers are valid for 15 days from issue.

3. Condition Requirements

To qualify for credit, returned goods must be:

• Unused and uninstalled — never pressurized, wetted, wired, filled, or placed in service;
• In the original manufacturer packaging, with all seals, bags, caps, manuals, and accessories intact;
• Free of writing, labels, or tape applied directly to the manufacturer carton;
• Resalable as new upon our inspection.

Items arriving used, opened, damaged in return transit, or incomplete may receive reduced credit or be declined and returned to you at your expense.

4. Restocking Fees and Policy by Product Line

Different products carry different policies because of how they are supplied, sealed, and warranted.

Product Line	Returnable?	Restocking Fee	Notes
Pumps & components Procon, Grundfos, Wilo, Danfoss, CAT Pumps, valves, gauges, fittings	Yes — 30 days	20%	Must never have been run, wetted, or wired. Pumps showing water or oil traces are not returnable.
In-stock packaged systems SWRO watermakers, FPCRO Value Series	Yes — 30 days	25%	Uncommissioned only, on the original pallet/crate. Return freight and insurance are the customer's responsibility.
RO / NF membrane elements FilmTec, Hydranautics, Toray, LG	Only if factory seal is unbroken	25%	Membranes are sanitary, dated, preservative-packed goods. Once the vacuum bag is opened they cannot be resold and are final sale.
Filter cartridges & media Sediment, carbon block, string wound, resin, media	Unopened boxes only	20%	Opened, wetted, or partial boxes cannot be resold for health reasons and are final sale.
Pressure vessels & housings FRP vessels, Codeline, filter housings, tanks	Yes — 30 days	25%	Must be unpressurized and unmarked. Freight damage must be noted on the delivery receipt (Section 6).
Forklift & industrial batteries	Only if dry / unactivated	25% + return freight	Once filled with electrolyte, charged, or placed in service, batteries are final sale and covered by warranty only. Hazmat freight rules apply.
8″ membranes & project-quantity orders	Case by case	30% if accepted	Typically supplied against a specific project or drop-shipped from the manufacturer; subject to the manufacturer's acceptance.
Special-order & non-stock items	Case by case	30% if accepted	Items brought in specifically for your order. Acceptance depends on our supplier taking the goods back.
Water treatment chemicals Antiscalants, cleaners, Pretreat Plus, permanganate	No — final sale	—	Regulated hazardous materials. We cannot accept chemical returns for safety, liability, and shelf-life reasons.
Engineered & built-to-order systems Containerized SWRO/BWRO, custom skids, custom-configured plants	No — final sale	—	Manufactured to your specification and not resalable as new. Cancellation before shipment is governed by your quotation and order acknowledgement.

5. Order Cancellation

• Before shipment, stock items: cancelled at no charge.
• After shipment: treated as a return under Section 4.
• Built-to-order and engineered systems: once production or procurement has begun, cancellation charges reflect costs incurred and any non-cancellable supplier commitments, as set out in your order acknowledgement.

6. Damaged, Defective, or Incorrect Shipments — No Fee

You pay no restocking fee and no return freight when the fault is ours or the carrier's. We will repair, replace, or refund at our option.

• Visible freight damage: note it on the delivery receipt before signing, photograph the packaging and the item, and notify us within 3 business days. Unnoted damage severely limits carrier claims.
• Concealed damage: report within 5 business days of delivery with photographs; retain all packaging for carrier inspection.
• Shipping error or defect on arrival: notify us within 30 days and we will supply a prepaid return label or arrange freight collection.

7. Refunds

• Returns are inspected within 5 business days of receipt at our Santa Clara facility.
• Approved refunds are issued to the original payment method; wire and ACH payments are refunded by the same channel. We do not issue cash refunds.
• Credit is typically posted within 10 business days of inspection; your bank or card issuer may take additional time to display it.
• Original outbound shipping charges are not refundable, including free-shipping promotions where the actual freight cost will be deducted from the credit.
• Store credit may be offered in place of a refund at the customer's request.

8. Warranty (Separate from Returns)

Products carry the manufacturer's warranty; ForeverPure-branded systems carry a one-year limited warranty against defects in materials and workmanship from the date of shipment, unless stated otherwise in your quotation. Warranty covers repair or replacement of defective parts and does not cover consumables (membranes, cartridges, seals, media), damage from improper feed water, freezing, chemical attack, incorrect voltage, lack of pretreatment, or unauthorized modification. Warranty service does not require a return RMA — contact us and we will advise the correct procedure.

9. International Orders

International returns require an RMA and are shipped DDP (delivered duty paid) by the customer. Duties, taxes, and customs brokerage on the original export and on the return are the customer's responsibility and are not refundable. Please contact us before returning goods across a border so that documentation can be prepared correctly.

10. California Disclosure

In accordance with California Civil Code § 1723, this policy states the merchandise covered, the applicable time period, the conditions that govern a return, and the form in which credit is given. Goods identified above as final sale — including chemicals, opened membranes and cartridges, activated batteries, customized and built-to-order systems, and goods not returned in their original packaging — are sold on an all-sales-final basis and are exempt from the refund requirements of that section.

11. Contact

ForeverPure Corporation
Returns Department
2474 De La Cruz Blvd., Santa Clara, CA 95050, USA
Phone: +1 (408) 969-2688
Email: RMA@foreverpure.com
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific Time